My mother has gone to elf stone for everything from ear-rings to watches, but every visit except from the initial has gotten worse, from replaced batteries dying immediately to now kissing shavings and being ridiculed for asking about them. She brought in a large, square pair of ear-rings made of silver, only to watch as they shaved off tons of silver, shaping as she requested, but failing to give her the excess silver shavings, and placating her for even asking. The general disregard and shame tactics just rub me the wrong way.
Andrew and his team have an a depth of knowledge not easily matched. Creativity and diversity in design make this shop stand apart. I’m a little taken aback by the suggestion that the staff are rude but I have never experienced that. If you need just any old thing, go somewhere else. For unique and special, this is the place to go.
Horrible experience even though Andrew came highly recommended. The only time he was nice was during our initial meeting. Other than that, worst customer service and experience, EVER! I brought in 3 stones, mother's diamond and grandmother's ruby (100 years old), to be made into a new ring for my engagement ring. After countless excuses, ranging from sickness to "blowing the ring up in casting", I finally received the ring 8 weeks later, and $ 700 more than estimated!! The ring was absolutely beautiful, but after 3 weeks, one of the rubies fell out and I lost it! When I called Andrew, he could barely get an apology out and better yet, when I came to pick up the corrected ring, he quickly pushed me out of the store, no apology! His female co-worker was just as rude, on the phone and in person! At one point during my whole 3 month experience, Andrew told me to "relax". Who tells their customer to relax as they are spending thousands of dollars! Outrageous! Ended up at Guertin's jewelers in Sandwich for my wedding band!! What a difference! They will have my business from here on in.
Andrew is creative, thoughtful and does exceptional work. He has taken prized family heirlooms and made them new without taking away their uniqueness. Love Elfstone. Best jewelry store on Cape Cod.
Everyone at the Store is just wonderful. They have a good knowledge of gems and jewellry. Extremely helpful and welcoming. Thank you guys.
Elfstone Silver Gold is a US Jewelry Store based in Mashpee, Massachusetts. Elfstone Silver Gold is located at 19 Central Square, Mashpee, MA 02649, USA.
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